Bolder, Braver, Better: why we need local deals to save public services

The Public Service Transformation Challenge Panel, which consists of public servants, healthcare professionals and representatives from Nesta, has put forward the report ‘Bolder, Braver, Better: why we need local deals to save public services’. 
The report concerns itself with the current need for transforming public services, with ‘transformation’ itself being characterised as services where:
. people are the focus of delivery, regardless of the organisations providing or commissioning;
. outcomes for people take priority over output or process targets and measures;
. frequent users of public services are encouraged to make better choices, mitigate their own costs and contribute to their communities, and services designed to encourage and facilitate responsible behaviour;
. multi-agency provision of services, virtual and physical co-location are the norm, service silos and duplication are eliminated; and,
. digital technologies and big data are embedded in the design and delivery of services to improve customer experience.

Refer also to this related article about the report on the Nesta website.


Network me this: myths of the networked state

By Zoe Jacob at Nesta
“The rise of the ‘networked State’ is not the collapse of statehood, nor the opposite of the free-market, but the acknowledgement that all social organisations are naturally precarious, and constantly re-negotiate complex arrangements of existing and emerging forces. If you want to see a place run by networks, stay here, and just look around.”

People Helping People

Nesta’s new report, People Helping People: the future of public services, found that volunteers in England contribute £34 billion worth of time to the economy. The report features case studies highlighting the opportunities and benefits of reshaping public services to mobilise social action.

A related event took place on 3rd September (discussion panel).

Mothers of Innovation

Mothers of Innovation (via Nesta)
“Mothers sharing their experiences is an activity that has traditionally been dismissed as nattering, gossiping over the garden fence, parish pump chatter. We live with assumptions that date back to Victorian economics – that what happens in the domestic sphere is economically unproductive and requires no particular expertise. Yet theories of innovation would seem to suggest that networks, empathy and the ability to nurture human capital are crucial to turning good ideas into real change.”