Since December 2012 Hywel Dda UHB have been working with patients, staff, Welsh Ambulance Service NHS Trust and the 3rd Sector to scope and then provide a dedicated transport service to meet the demands of patients dependent on the haemodialysis unit in Bronglais Hospital, Aberystwyth. This service is provided through the Royal Voluntary Service (RVS) who use their community volunteer drivers to ensure that however distant or dispersed from the unit our patients have appropriate access to haemodialysis. They are ensuring that poor transport does not undermine good dialysis.
Why is this co-production?
- The programme has been built on a foundation of conversation between patients, HDUHB, WAST and the RVS.
- It has its roots in the lived experience of patients and the knowledge of physicians and bodies responsible for the welfare of dialysis patients.
- The engagement of volunteer drivers has provided an “opportunity to give something back” – a universal impulse. The feeling is “we all need each other” – healthcare isn’t a one way transaction.
- The focus is on facilitated outcomes not process. Co-production is about achieving the outcomes that matter to individuals, rather than on the process of delivering services. The professional facilitation in this case comes from the HDUHB Directorate of Strategic Partnerships.
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