The Nuka system of care: Lessons for healthcare redesign in Wales

This event was held in Cardiff in February with a satellite link in St Asaph. The event’s main speaker was Katherine Gottlieb, President and CEO of Southcentral Foundation: an Alaska Native-owned non-profit health care system, located in Anchorage, Alaska, which has been described by leading healthcare quality improvement expert Don Berwick as a “leading example of health care redesign in the nation, maybe the world.” The development of the Nuka System of Care was driven by creating ‘customer-owners’, fostering an environment for creativity, innovation and continuous quality improvement.