New report: Managing Demand – building future public services

With many local authorities facing significant financial challenges, a new RSA report examines the steps being taken to shrink demand on public services and prevent councils from being reduced to a state of ‘perpetual crisis management’. The previous RSA report (Beyond Nudge to Managing Demand) argued that local authorities should seek to reduce levels of demand by radically redefining their relationships with citizens, communities and services. This report builds on this core argument. It looks more closely at the potential of demand management to address the challenges facing public services and communities. It traces the ‘state of the art’ from emerging science through to system change and most importantly to a shifting set of relationships between citizens, the state and public services. The report also reviews the financial case for demand management, from emerging evidence from small-scale interventions to early findings from ‘whole place’ approaches. Follow this link.